Shipping & Returns

Shipping Policy

We ship to Canada and USA only. Canadian orders are fulfilled and delivered normally between 3 to 9 business days via Ground delivery, unless otherwise requested. 

We also offer our Winnipeg customers a free curbside pick-up option during store hours. Please select this option at checkout if it applies to you.

 

Please note that we are not responsible for missing packages where address information has been incorrectly entered through the ordering process, for packages damaged in transport or for package returned to us.

 

Shipping timelines are as follows:

 

Canada: 3 - 9 business days

USA: 7 - 15 days

While prompt delivery is of the utmost importance to us, shipping delay may occur due to unforseen circumstances. If your shipping need is urgent, please contact us, and we can arrange for other options.

Return & Exchange Policy

All Sales Are Final. There will be no returns, exchanges or refunds.

**Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all products.

All goods will undergo additional steps of quality control before being shipped to you. In the unlikely event that you receive a wrong or defective product, please contact us at seduta.art@gmail.com and we will be happy to replace it for you at no extra cost upon review.

We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any queries you may have.

Store & CANCELLATION Policy

Customer Care

Seduta is an art supplies and gallery store located in the Exchange district of Winnipeg, Manitoba Canada. If you have any questions about our product and services, please contact us via email at seduta.art@gmail.com. We also offer expression classes on Fridays and Saturdays, where we empower you to unearth your creative self. In addition, we do offer our space for bookings if you are hosting an event, up to a maximum of 10 occupants. Please note that cash is not accepted in-store. 

BOOKINGS CANCELLATION

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a rebooking charge of $25.

To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment.
You can cancel or reschedule an appointment by emailing us at seduta.art@gmail.com.

Privacy & Safety

WE DO NOT SELL YOUR INFORMATION.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at seduta.art@gmail.com or mailing us at:

Seduta
91 Arthur Street

Winnipeg, Manitoba R3B0S8

Canada
 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WIX

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.

Payment:


If you choose a direct payment gateway to complete your purchase, then Square stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Square Terms of Service here: https://squareup.com/ca/en/legal/general/ua.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being viewed.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 
SECTION 7 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at seduta.art@gmail.com or by mail at:

Seduta
91 Arthur Street

Winnipeg, Manitoba R3B0S8

Canada

Wholesale Inquiries

We do offer Wholesale pricing for our Seduta branded products. Please contact us at seduta.art@gmail.com for all wholesale inquiries.

Payment Methods

- Credit / Debit Cards

- Offline Payments